Old Mill Brewery,
Mill Street,
Snaith,
East Riding of Yorkshire,
DN14 9HU

Delivery Returns

Please fully read our Terms & Conditions before ordering any product from our online shop. By ordering from our online shop you are entering into an agreement with us that must adhere to our Terms & Conditions.

Company Details

Our full company details are: Old Mill Brewery, Independent Brewers, Mill Street, Snaith, East Riding of Yorkshire, DN14 9HU, 01405 861813. Registered No. 183668 England. A division of Wetherells Contracts Ltd VAT No. 181 7052 70.

Agreement

Your agreement with starts when you place your first order. You will then receive an e-mail acknowledgment, confirming your order, please note this does not mean your order has been accepted. Your order is subject to acceptance by us and we reserve the right to refuse dispatch on any order for any reason. Once your order has been accepted we will then dispatch your order and an e-mail will be sent to confirm this. Your order will only be accepted if the following terms are met:

1) Your are over 18 years of age.
2) You are legally responsible for entering into the agreement with us
3) You are a UK resident
4) Someone over the age of 18 will be available to sign for acceptance of your delivery on our bottled ale products.

Delivery

We only deliver to UK mainland. If your Postcode is refused at checkout then please contact us direct for additional charges.

Once your order is received it will be dispatched the next working day.

Once your order is dispatched you will receive an e-mail to confirm this.

We would like to make our delivery charges as clear as possible but if you would like to discuss them with us please feel free to contact us direct.

All merchandise i.e. t-shirts and glassware will be delivered by Royal Mail. All our merchandise weighs less than 1kg each and therefore will be charged at £4.30 up to this weight and fitting in with Royal Mails small parcel guideline. Should you buy multiple items and they weigh more than 1kg the charge is £6.55 up to 2kg. Should you order additional items, moving the size and weight into a medium parcel category this will be calculated at the checkout using the Royal Mail pricing structure.

Our merchandise weights are as follows:

1 x Bar towel 65g
1 x Bar runner 322g
1 x T-shirt 180g
1 x Polo shirt 333g
1 x ½ pint Glass 279g
1 x Pint glass 445g
1 x Pint glass tankard 725g

All our bottles will be delivered by next day courier APC and to ensure they reach you in perfect condition this includes a fragile handling surcharge. We want to make our delivery charges as transparent as possible therefore we charge a flat rate of £10.00 on all bottled products up to 20kg.

The three bottle presentation packs weigh 2.7kg and 1 case weighs 10kg as a result you can order multiple items or 2 cases for one delivery charge of £10.00. If you wish to order 3 cases there will be one delivery charge of £15.00. If you wish to order more than 3 cases we recommend you contact us direct to discuss additional delivery options or use our FREE click and collect service.

This delivery charges can be changed without notification should we receive a price increase from our courier but will not change once you order has been accepted.

All our products will be shipped requesting a signature on delivery and should you order our bottled ale products someone over the age of 18 must be there to sign for them and may be requested for proof of I.D.

If no-one is available to accept the delivery then the driver will retain the goods and a leave a card for you to contact to arrange re-delivery.

The product only belongs to you once delivery has been accepted.

Click and Collect

We offer a Click and Collect service that can only be collected from the Brewery within our normal working hours.

There is no charge for this service and our opening hours are as follows:

Monday – Friday 9.00am – 5.00pm

Once you place an order for Click and Collect you will then receive an e-mail acknowledgment, confirming your order, please note this does not mean your order has been accepted. Your order is subject to acceptance by us and we reserve the right to refuse dispatch on any order for any reason. Once your order has been accepted you will receive an e-mail will be sent to confirm this and that your order is ready for collection.

You must bring this e-mail with you and produce it upon arrival at the Brewery or you will not receive your goods.

Returns

If you are not happy with the product you have received please notify us by phone or e-mail within 5 working days of receiving your product. Please notify us at this point should you require a replacement product.

You must then return the product to us in the same condition it was received, at your own cost and risk by recorded delivery.

All refunds will be wholly subject to our discretion.

Upon receipt of your product should you notice obvious damage or broken goods please refuse delivery and we will ship you a replacement product free of charge.

Pricing

All our prices are correct at time of publication online and subject to change without notification, unless an obvious error occurs.

If we do change our prices, your price will not be amended once you have received a dispatch confirmation.

All our prices include VAT.

All products may be paid for in full by debit or credit card being Visa/Visa Debit/Mastercard/Delta or Switch.

We will terminate the contract at any point should we reasonably believe that payment will not be approved and accepted.

Your Information

We will use your information to promote our Company sending you information on our latest 'News & Brews' also any special offers or promotions we may be running. You can opt out of this at any time by unsubscribing via the e-mail promotion or by sending an e-mail to sales@oldmillbrewery.co.uk with UNSUBSCRIBE in the subject line.

Your information will never be passed on or sold to any third party.

Our Shop

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